Thing to consider when buying online.

[Gregs672000]

Today I learned a lesson, thought I'd share it with you all...
Recently I broke off an O2 sensor in the exhaust manifold of my 2006 Mazda 3 (apparently no antiseize had been used prior, never seen one so welded in). After I considered the age of the catalytic converter and the fact that it would require a lot of drilling and tapping to get it out, and would have to be done off the car anyway, I decided that I may as well replace it. Got a good price at Parts geek with a 30 day return and shipping was $19.95, so I figured I was risking 20 bucks x2 for shipping if it didn't work out. So, part arrives, it's substandard and missing a mount that helps support the cat, and since that crappy thing is not going on the car I again change course and proceed with drilling and taping that sucker out of the old one. I eventually win and all is well.

So, I get my return auth for the part and head out to the shipping store to return it. Cost? $115.00 UPS. Whaaaaaaaat. Why did I not see this coming? The part itself only cost $261. It's almost half of that just to return it. Doh! Off to the post office, and they end up being a bit more reasonable at $74, but still. I'm pissed, but seriously, who can I blame?
Me . Moral of the story is to be aware of ACTUAL shipping costs if you're buying something biggish that may need to be returned and the seller doesn't pay return shipping.
I love wasting money.

[notoptoy]

Rock auto is like that if you can't prove it is their error. If they shipped the wrong part, or it is not as represented, they will take it back and send a shipping label. You just have to jump through a lot of hoops. I would certainly persist if I were you. You should not have to pay if the part is not correct - that is no fault of yours.

[Gregs672000]

Thanks for the thought, but they shipped the part I requested... it would work in a pinch, but I decided it was below my standard.

[Steve_69]

I am sorry to hear about your experience. We have all been there. I bought a $3 oil seal from Rock Auto. When it got here, it is way past its shelf life. This thing probably is from the 60's. The box is so degraded. I expect the rubber would fall apart under load. Shipping cost to return it? $8. I guess I will throw it away. I thought Rock Auto sold new parts. I won't be using them anymore. Not nearly as bad as your story, though.

[bobd]

I have dealt with Rock Auto a lot and they take the shipping cost out of the refund but it has always seemed reasonable to me. Never had to return a very large part, so that could make a difference.

[devo]

I have dealt with Rock Auto a lot and they take the shipping cost out of the refund but it has always seemed reasonable to me. Never had to return a very large part, so that could make a difference.

+1. I recently wanted to return a $3 part to Rock Auto. They said hang on to the part for 2 weeks, if they don't send me a request to send it back, its mine to do with whatever I like. They didn't send a return request. Pretty reasonable.

[redroadster]

I recently bought / ordered ceramic pads for a monte C
I got reg semi metallic ones from them
Part stores were the high on any pad
I paid 17 $ so can't complain too much

[Curtis]

Buying parts online is a gamble. Quite often in small print by the photo or on it it states the part may be different. Bought a resonator from Rock Auto for my Mazda truck and it was totally different as in it was a bullet style instead of stock type. They had to take it back because the manufacturer had changed it and the photo had not. Went to Mazda and paid the extra.

Bosal sent me a Honda Civic resonator when all I ordered was some insulators, I can't remember who I ordered it through. In the end they told me to keep it and sent the exhaust insulators. I gave it away.

Parts in old boxes, I've had a couple of those for the Datsun. They aren't kidding when they say NOS.

[Gregs672000]

I have been happy with Rockauto and buy most of my daily driver parts from them, though I don't recall having to return much. I bought a CV boot replacement kit from Amazon that won't work the way I want, so I requested a return. I dropped it off at Kohls as directed yesterday after the other part. This morning I have an email that my purchase has been refunded. Fast, simple, easy, effective.

[notoptoy]

I love the Kohls' drop off for Amazon returns - last time I did that, they also gave me a 15% off coupon in store too!

[bobd]

I have been happy with Rockauto and buy most of my daily driver parts from them, though I don't recall having to return much.

I have a growing collection of the magnetic car stickers on a door in the barn.